[Countertop] My kitchen has an irregularly-shaped countertop. I needed to scope my project to understand either to cut off the front part or to replace the entire countertop. After discussing it over the phone a few times, Grace sent a worker to my home to assess it.
The worker clearly told me that cutting off the irregular part off was doable. He went on and explained how he would cut it and how much portion would be cut off. He also explained that if the cutting was to be done in my kitchen, I’d need to cover all furniture to avoid dust, which I appreciated him letting me know.
One day later, Grace called and told me that it seemed that the countertop should be replaced. Upon hearing me saying that’s not what the worker had told me, she said the workers English proficiency was not good enough and I must have misunderstood it.
No. I didn’t misunderstand anything. The worker was very clear on what could and could not be done.
I know this is a small project. Prior to Grace, I had contacted a few other contractors and was clearly told that the scope was too small for them, which I appreciated their honesty of. It’s very disappointing to see the dishonesty here. Grace later sent me a quote with a much larger scope, which I turned down.
At this point, I’m fully aware that I need to increase the scope and it’s easier to replace the countertop than to do the cutting. So I wouldn’t mind increasing the scope. But with the dishonest communication, I was not confident to do business with Grace.
California, United States
[Kitchen] Love our new Kitchen! There were some hiccups along the way during the renovation, however, Grace and her team end up finishing the project and the result looks great! I would recommend Top Kitchen & Bath to anyone else as well!
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GENERAL BUILDING CONTRACTOR
Sayhomee确认此许可证自2018-12-19年起生效验证BACA SPRING BUILDERS LLC的许可证状态