[Bathrooms] Grace’s team did the washrooms for my place. Overall the process is not as smooth as she promised.
1. Project was contracted at a price including all materials however late Grace came to us and arguing that it is not enough to cover all materials and threaten us that we didn’t sign the contract so it is illegal. How does it even make sense since they got the deposit already. Apparently we trusted her too much and thought when we pay the deposit it is under contract. This is in the middle of the project and we have no choice but pay extra $2.5k to make sure they finish the job.
2. Grace bought the tub without even consulting our preference, and the funny thing is that they end up broke the tub and we have to order one ourselves again but then they broke the new one again…what a team… we have to buy a third one and finally it is installed properly. (On the positive note, they didn’t charge us for the tubs they broke…)
3. The lights they installed already has one not working, just one week.
4. Grace stop answering our phones after the work is done. They care nothing after taking all your money. The whole experience is bad as she constantly tried to tell us we didn’t pay enough they were not making money while all the price come out from her… You don’t feel like a customer but more like a debtor working with Grace.
I DO NOT recommend this company in anyway as the whole experience is just terrible.
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Yuan Xue
California, United States
6 个月前
[remodel including kitchen, flooring, etc] It was a great experience working with Grace and her team on the remodeling of our newly purchased house. Grace is very experienced and professional. She always listens and understands our needs. She gave great advice -- after months of moving into the newly modeled house, the value of the advice and the decisions made definitely show and are reflected in the convenience it brings to everyday life. Grace's end-to-end (from design to the final finish) service assures the timely completion of the project, even under today's uncertainty of supply chain. Grace pays great attention to details and always makes sure we are happy with the project at each step.
She has an amazing carpenter team. My customer built closet fits the space, provides great function, and looks beautiful! Highly recommended!
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Sandeep P.
San Jose, CA
7 个月前
Grace setup an appointment with me for 1pm but didn't show up. Never messaged or called me. And then she suddenly showed up at 3pm, walking straight to our bedroom because the main door wasn't locked. I then asked her to take off her shoes. But she kept forgetting to do so every time she stepped out and back in. Later when she gave me her quote for our kitchen and bathroom remodeling it was one of the highest quote I've seen. Clearly I'm not going with someone so unprofessional and exorbitantly expensive.
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Yuqi Liu
California, United States
10 个月前
[Bathroom] Scheduled a quote, wait for 2 hours without showing, does not pick up the phone call.
Looked at other reviews, looks like it is not their first time doing this. DO NOT TRUST this company.
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joey s.
San Jose, CA
1 年前
I wish I had some sort of review to write for the work that was done. However, I was stood up after scheduling an onsite estimator to come out to my business. I had to close up show to make room for the estimator due to capacity limits. I had both my children with me and waited at my business for them to show up. In short nobody called or gave any notice they weren't coming. I was simply ghosted.
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SayHomee徽章
B - GENERAL BUILDING
拥有专业执照
实名认证
该师傅已认证实名和电话
许可证详细信息
执照信息
执照#
1072738
状态
有效
州
California
业务类型
Corporation
到期日
2023-01-31
类型 B
GENERAL BUILDING
Sayhomee确认此许可证自2021-01-14年起生效验证JIACHENG HOME IMPROVEMENTS的许可证状态