Kitchen, Addition, New construction, Landscaping, Air conditioning & cooling, Plumbing, Electrical, Foundation, Bathroom, ADU
Experience & Bond
20 Years of Exp.
The company is a comprehensive addition and decoration company located in San jose, integrating design, construction and building materials. The company has a dual license for design and construction. The designer's design ability is outstanding, the design concept is advanced, and the contractor has rich construction experience. The company has provided services for the customers of the Bay Area for nearly 20 years in line with the principle of service first. Through hard work, we have established a cooperative relationship with many building materials and home furnishing manufacturers. At the same time, we have done a related show in the showroom set up in the office, in order to provide users with one-stop service. Interested customers, welcome to inquire.
[Countertop] My kitchen has an irregularly-shaped countertop. I needed to scope my project to understand either to cut off the front part or to replace the entire countertop. After discussing it over the phone a few times, Grace sent a worker to my home to assess it.
The worker clearly told me that cutting off the irregular part off was doable. He went on and explained how he would cut it and how much portion would be cut off. He also explained that if the cutting was to be done in my kitchen, I’d need to cover all furniture to avoid dust, which I appreciated him letting me know.
One day later, Grace called and told me that it seemed that the countertop should be replaced. Upon hearing me saying that’s not what the worker had told me, she said the workers English proficiency was not good enough and I must have misunderstood it.
No. I didn’t misunderstand anything. The worker was very clear on what could and could not be done.
I know this is a small project. Prior to Grace, I had contacted a few other contractors and was clearly told that the scope was too small for them, which I appreciated their honesty of. It’s very disappointing to see the dishonesty here. Grace later sent me a quote with a much larger scope, which I turned down.
At this point, I’m fully aware that I need to increase the scope and it’s easier to replace the countertop than to do the cutting. So I wouldn’t mind increasing the scope. But with the dishonest communication, I was not confident to do business with Grace.
California, United States
9 months ago
[Kitchen] Love our new Kitchen! There were some hiccups along the way during the renovation, however, Grace and her team end up finishing the project and the result looks great! I would recommend Top Kitchen & Bath to anyone else as well!
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GENERAL BUILDING CONTRACTOR
Sayhomee verified this license is active as of 2018-12-19Verify this license's status for BACA SPRING BUILDERS LLC at the California Contractors State License Board
This license filed a Contractor's Bond with AMERICAN CONTRACTORS INDEMNITY COMPANY
This license has workers compensation insurance with the EVEREST PREMIER INSURANCE COMPANY